Success Stories

I would like to take this opportunity to thank you for your telephone products and services provided to Waverley Heart Clinic. Your insights into, and knowledge of, the needs of a multi-disciplinary medical environment made the decision to choose Auswide Communications an easy one. When setting up the new practice suites, I had additional doctors sub-lease rooms and did not want to go through the hassle of each doctor setting up their own phone system. We sought to keep communications simpler so that I could save my receptionists time by having to only learn to use one system. When you presented the solution that unified all practices on one system, it was immediately clear the benefits that this would provide. Additionally, your provision of equipment has allowed the practice to save money on ongoing updates and phone bills has had a significant effect on the practice's profitability. Finally, the professionalism and clarity with which you and your technical team managed the installation of the system and trained our staff on the new benefits was seamless so minimising interruption to the clinic appointments.

We would like to thankyou for your assistance with the structured cabling and telephony solution for our business. Although we upgraded the existing system and implemented IP telephony, mobility and other enhancements to our staff for providing a better service to our customers, I found your knowledge and expertise to be first class. I will definitely be in touch during the planning stage of our next project, thankyou.

I would like to take the opportunity to say that the new wireless headset we purchased for our Panasonic phone system is terrific. We purchased a new wireless headset with additional battery as part of your Boxing Day, New Year sales campaign and are delighted with its sound and appreciate the assistance with connecting it all up. As a Grain & Produce wholesaler, we spend a lot of time on the phone - thankyou.

The Management Committee of the Glen Waverley Bowls Club and myself are delighted with the smooth transition from a VOIP system to the new Panasonic NS 700 hybrid solution for our communications network which was delivered by Auswide Communications. Our previous VOIP system did not provide the functionality we required and the key area for improvement we were looking for with the new telephone system was for our volunteers and staff to be able to answer calls and respond to the public in a prompt manner. We would like to thank Andrew and the team for making every effort to ensure a trouble free transition and providing a solution that works simply and effectively for our Club.

I would like to thank you and your staff for all your time and efforts to listen to our communication issues and appreciate your analysis in identifying the cause to our problems. I would like to mention the fact that whenever we have an issue with our phones, the technicians assist us as soon as possible. There have been numerous occasions when we have requested particular reconfiguration of our systems by others and were inept in achieving the objectives required by us. This is why we have come back to Auswide Communications because no job is too small nor difficult!

I am writing to you as a measure of appreciation for the excellent manner in which your team was able to supply and install a new unified communications system over the Christmas period. I was suitably impressed by your technician's professionalism and approach, which was exemplary. The system is excellent and perfect for our business. I would have no hesitation in using your company and products in the future.

We would like to thank Auswide Communications for their consultative approach in delivering the desired outcomes necessary to meet our customer service objectives. Throughout the process we were kept informed of our options and have deployed a system that enables us to enhance our communications between our customers and staff. This has enabled our business to become increasingly flexible at our manufacturing plant in Melbourne whilst providing mobility for our staff to enhance customer service. The IP PBX was delivered on time and on budget, the after sales support has also been excellent and beneficial to ongoing improvements.

Mobility issues whilst roaming overseas Well guess what? My phone now works overseas? THANKS. You have solved a 20 year issue for me. Now I can keep my number and stay with Telstra Thank you again and thank you to Karen also

We at United Filters are more than please to recommend Auswide Communications for their expertise in communications and in being able to devise a solution that actually works. Business was good and we were getting by and never really paid much attention to the state of our wiring. If calls dropped out or the internet locked up, we just took that as part of the annoyances of technology today and got on with our job. We never even stopped to consider that business could be better and more efficient, until Auswide were brought in and proposed their communications solution to meet our needs. The change in our business has been remarkable. Auswide proposed a simple, cost effective solution for our challenging environment and took the time to listen to us and understand our business. It's pleasing to adapt the modern technology to our advantage, making business easier and becoming more profitable.

Selection Steel Trading Pty Ltd and Global Metals Pty Ltd has been dealing with Auswide Communications for 6 years. We initiated business with them due to the computer /telephone communications services market inability to provide professional support. Our company runs two national steel companies with sales distribution in every capital city around Australia so reliable efficient computer and telephone communications is vital to the success of our business. Auswide certainly put that issue away with a complete rewire of our centralised "computer/telephone cabling birds nest" which has now been running faultless for nearly 6 years. Auswide were initially contracted to service our computer cabling network and considering the wonderful robust job they did there we soon allocated our telephone support work to them. About a year ago they installed a new central telephone/PABX system for us at our Dandenong head office which again was done seamlessly and efficiently. Auswide also have maintained our state branch communications around Australia. Over the past few years they have conducted a complete communications cabling audit followed by maintenance and replacement of substandard networks. Not only are new systems installed effectively but their communications expertise allows for the latest technology recommendations to not only serve us immediately but to prepare for business growth over the following years. Any downtime with our network, as little as it is, is always fixed within a few hours due to the responsiveness and professional nature of Auswide Communications. We as a group are completely happy with the work of Auswide and have the utmost confidence in them to continue maintaining and enhancing our communications networks around Australia and are happy recommend them to any prospective client.

All technical issues that we previously had were sorted without fuss. Andrew and his tam worked well together. I have no problems recommending Auswide Communications for Panasonic sales and installations.

The Panasonic phone system installation and follow up support from Auswide  Communications has met all of our expectations and was delivered "on time and on budget"!

I would like to thank you for sending one of your qualified field technicians to help us out of a bind with our Panasonic phone system. He was fantastic and knew what he was doing, his workmanship was first class!

We gave Auswide Communications our business as I found andrew to be a clear thinker.  This proved to be valuable as he and his team have been able to grasp our sometimes complicated requirements and provide us very simple solutions with telephony, data and mobility for use across multiple sites.