Is it time for a new telephone system? Take the time to ask a few critical questions; the answers could make the difference between selecting a valuable business tool rather than just an instrument that takes up desk space.

The first thing you need to ask yourself is why your business needs a new phone system:

  • Are you moving to a new site?
  • Are you extending so you need a capacity upgrade?
  • Do you need a technology update on the existing system?
  • How does your business currently operate?
  • The nature of your business
  • Number of users in your business
  • What are your current call volumes

What are your anticipated future requirements?  (Make your ultimate wish list – technology is more affordable than you may think.)

  • Do you need broadband or data services should be changed to? Is data and the internet integral to your business?
  • Expected call volumes at any one point in time
  • Keep in touch with remote or on the road workers
  • Loud bell or factory ringers

Ask a few more questions:

  • What kind of call handling options do you prefer?
  • Do you need a menu to select departments?
  •  Do you need voice messaging solutions?
  • What do you want your callers to hear when they are being transferred or put on hold?
  • Do you want the receptionist to be able to talk and type at the same time?
  • Would you like to have more flexibility toward your business such as mobility and remote control?
  •  Implementation time

Discuss these and all your other questions with our friendly staff and we will help you find the most suitable business phone system within your budget.

If you need more information, Auswide Communications has published the following papers to assist you with the task of selecting a replacement business telephone system.

Traditional telephone systems, occasionally referred to TDM systems or Time Division Multiplexing enable the business to have the following capability:

  • onsite control unit
  • onsite analogue or digital exchange lines
  • individual extension for each user

There are many advantages to using an IP based telephone system in today’s business environment, which include:

  • Catering for remote users
  • On site or Off site control unit
  • Inter-office communication
  • Centralised operator
  • Centralised messaging
  • Presence of people across multiple offices
  • Mobility applications

The key to unified communications is establishing a business quality data network to support your staff and their objectives.

Feel Free to contact one of our Pre-Sales Specialists to discuss your requirements.


The benefits of an On-Premise communications solution:

The customer has access and control over their equipment

The customer can choose their own provider (eg: Telstra)

The flexibility to provide different terminals for various applications

Not always reliant on the computer network for operation

Can use digital and analogue phones without expensive adaptors

The customer is in control of all facets of their pabx or Key Telephone System

The ability to make an informed decision about technology requirements that you need rather than them being forced upon you by the provider.


The benefits of a Hosted Communications solution:

Another organisation is responsible for the provisioning and maintenance of equipment

A set monthly fee for services and equipment that is off balance sheet

Suited for businesses that require increased flexibility to expand and contract their resources and may relocate to service their clientele.

Suited for customers that have access to corporate grade data networks, remote workers and multiple offices.

Feel Free to contact one of our Pre-Sales Specialists to discuss your requirements.

Before selecting a replacement telephone system, you should consider how and where your users use their telephones.

Are they?

  • On-Site
  • Road Warriors
  • Working from Home

Do they require ?

  • Follow-me
  • Mobile Twinning- desk and mobile phone ringing simultaneously
  • Call Statistics
  • Call Centre functionality

Feel Free to contact one of our Pre-Sales Specialists to discuss your requirements.