BUSINESS ESSENTIALS |
BUSINESS PLUS 4 |
BUSINESS PREMIUM 4 |
|
COVERAGE(by phone, remote access or on-site) |
8：30am-5pm
Monday-Friday (excluding public holidays) |
8am-6pm
Monday-Friday (excluding public holidays) |
8am-6pm
Monday-Saturday (excluding public holidays) |
RESPONSE TIME(by phone, remote access or on-site) |
8 hours response | Same day for faults and repair issues if notified by 12noon | Within 2 hours for phone or remote access support |
PRIORITY SERVICE |
Priority service offered for clients assigned to a Maintenance agreement | Priority service offered for clients assigned to a Maintenance agreement & receive additional priority over Business Essentials Agreement clients. | Priority service offered for clients assigned to a Maintenance agreement & receive additional priority over Business Essentials & Business Plus Agreement clients |
PARTS & LABOUR 1 |
INCLUDED | INCLUDED | INCLUDED |
REMOTE FAULT RESOLUTION 2 |
YES | YES | YES |
PHONE SUPPORT |
Within coverage hours | Within covererage hours | Within coverage hours |
ON-SITE SUPPORT 3 |
Available if located within 40km of Auswide Office | Available if located within 40km of Auswide Office | Available if located within 40km of Auswide Office |
CHOICE OF CONTRACT TERM |
YES | YES | YES |
THE SMALL PRINT:
- all nominated parts, labour and materials required to restore the goods to normal operation.
- Only pertaining to Auswide Communication installed equipment with remote diagnostic capabilities.
- Additional charges apply for On-Site Support where the site is greater than 40km from our office or nearest service agent.
- Business Plus and Premium Plans are only available to customers who provide Auswide Communications with remote diagnostic facilities and grant permission to liaise with customer’s carrier. For full terms and conditions please contact our office for a copy of the current support schedule.