Dear Customer,
Embargo Period: Fri 23 Dec to Mon 9 Jan
Shopping centres are full, Christmas parties are back, and Kris Kringle presents aren’t getting any better.
While it’s one of the busiest times of the year, we’d like to share some important info about our Embargo Period, Phone System service changes, our office hours, during the holiday period.
Key Dates
• Embargo Period – Thursday 22 December to Monday 9 January
• PBX Service Changes – Before 6pm Thursday 22nd December
• Office Closure – Friday 23 December to Thursday 5 January
Embargo Period
Close of business Friday 23 December 2022 to Monday 9 January 2023.
Due to supplier and interconnect carrier embargoes, some orders and number ports will be delayed during the Embargo Period. These delays may extend after the Embargo Period while the order backlog is processed by our suppliers.
Auswide Communications and Telstra Service Delivery and Support Teams will operate with reduced staff during the Embargo Period to process any active and emergency deployments and resolve any service issues.
We’ll notify you of any potential impacts to your orders and delivery time frames in the lead-up to the Embargo Period.
Unified Communications and Phone system (pbx) Service Changes
We encourage our customers to submit any PBX holiday-specific changes, such as Outgoing menu messages before 5pm on Wednesday 21st December to ensure they are applied and tested prior to Christmas.
Please email [email protected] with your requirements as soon as possible.
If you would like to change the Outgoing menu messages on your PBX, please ensure you contact us and attach clear instructions of how you want the new routing to operate, along with start and end dates for these changes.
Office Closure
Close of business Friday 23 December 2022 to Thursday 5 January 2023.
The bulk of our staff will be taking a well-earned break from 23 December to 5 January.
Auswide Communications will continue to operate throughout the holiday period for service outside of the gazetted public holidays.
Our Provisioning team will have reduced staffing to manage any emergency deployment issues, and our Sales and Billing teams will not be operating.
Our focus during this period will be the uptime of your services.